Frequently Asked Question

DELIVERY INFORMATION

How to track my order??

Once your order is placed and processed, you would receive a confirmation SMS & email which includes the tracking details related to your order.

How long will it take for the shipment to be delivered?

Our order usually takes 2 to 5 working days to get delivered. The time taken is based on distance, time of order and mode of shipping.

What if I don’t receive my tracking number?

If you didn’t not receive the tracking number after placing the order, get the tracking number by either emailing us at support@oxfitapparels.com or WhatsApp-ing us on +919965951117.

Which shipping provider do you use?

We use bluedart, delhivery, DHL and FeDex. The carriers are chosen based on their availability and for quickest deliveries after you place your order.

RETURNS AND EXCHANGES:

How do I return the product that I don’t like?

We regret any kind of discomfort we may have caused you. Kindly check the returns and exchange policy for more details on how to return the product.

Will I be refunded for the returned product?

Refund is not an option at OxFit. You will however receive store credit of the exact amount credited to your login account.

ORDER INFORMATION:

How can I pay for my order?

  • You can use a wide range of payment options like Debit Cards, Credit Cards, Internet Banking, UPI portals like GPay, etc.
  • Cash on Delivery (CoD) is also available at an extra charge.

Can I change or cancel my orders?

  • Yes you can. We at OxFit provide 24*7 assistance for our customers. Please feel free to contact us on support@oxfitapparels.com or WhatsApp us on +919965951117 , within 12 hours of placing the order to change your order.
  • Refund for the cancelled order will be credited via your payment method in 4-5 working days.

I have received a damaged/dilapidated item in my order?

  • We regret this rare case as orders leaving the OxFit Headquarters will be thoroughly checked for quality and packaging defects. In case of receiving damaged or dilapidated goods, contact us on support@oxfitapparels.com or WhatsApp us on +919965951117. Kindly enclose the following details:
    * Order ID
    * Photographic Proof of damage
    * Description of the damage
    * Our customer support will call you and check the issue. Free pickup at your residence / place of delivery and exchange will arranged with the courier.